Assertiveness Skills

A one day course to help managers be more assertive and therefore more confident in their dealings with fellow managers, staff and clients.

Course Covers

  • the difference between assertive, passive, aggressive behaviour
  • The reason why we are unassertive
  • Assertive techniques
  • Saying No
  • Dealing with anger in ourselves and others
  • Giving and taking criticism

 

Key benefits

    • understanding the impact of their behavior on others and how to react positively to other people’s behavior or actions
    • learning how to use certain assertive techniques to ensure positive outcomes

Agenda

Morning      - Understanding Behaviour
- Transactional Analysis

Afternoon   - Saying No
- Dealing with Anger
- Giving Feedback

Cost £199 + VAT per candidate

About this workshop

The course outlines the fact that we react to stimuli that cause either aggression or passivity. Assertive behavior means that you are aware of these stimuli and therefore make an assertive decision.

The delegates are put into numerous role-plays to experience being assertive over passive or aggressive behavior, it gives practical ideas on how to deal with situations.

 

 Performance class

 

We can run this course at our training centre or come to you - Just call 0208 884 6630 and let us know your requirements.

 

  
To book a place on this course just call us on 0208 884 6630 or you can contact us via the form on our website