This one day course helps managers to identify the importance and positive effect that customer care has to the success of your business both externally and internally. Making the delivery of a first class service part of the norm.
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Course Covers
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Each individuals value within the structure of your Organisation
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Understanding what customer care means
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How bad experiences are remembered, good forgotten.
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Understanding the standards expected
- Skills you can use in providing the optimum service
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Dealing with complaints
- Action plan for change
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Key benefits
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establishing the knowledge required, learning the skills required and adopting the attitude required to ensure that first class service is provided. Also emphasizing that while skills and knowledge are essential, without the appropriate attitude, the first two are almost irrelevant
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establishing core standards and practices to providing excellent customer care
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Agenda
Morning - Customers - expectations
- Knowledge required
Afternoon - Skills required
- Adopting a positive attitude
- Action Planning
Cost £199 + VAT per candidate |
About this workshop
Providing first class customer care is essential to ensuring you retain your clients, enhance your reputation and build your client base. The workshop focuses on all aspects of ensuring that the customer is everyone’s primary focus.
This course can be arranged for individuals or team/departments. The team approach involves them looking at an area of their work they could improve upon which will benefit the internal or external customer and drawing up an action plan to bring about change.
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We can run this course at our training centre or come to you - Just call 0208 884 6630 and let us know your requirements.
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To book a place on this course just call us on 0208 884 6630 or you can contact us via the form on our website |
